S7-200
Fault finding and program support on established compact controllers. Investigate I/O, machine sequences and communications, with backups and documentation where available.
STEP 7 Micro/WINPlatform experience / Siemens
Siemens controls.
Practical support.
From an S7-200 still running the line to a TIA Portal system with networked servo drives. Hands-on support with the controller, the drive and the machine around them.
The hardware behind the support
Familiar platforms.
Real equipment.
Controller hardware engineered in TIA Portal.
Compact variable speed drive for motor control.
Servo drive and motor hardware for machine motion.
01 / SIMATIC controllers
Across generations
of Siemens PLCs.
Understand the existing program, trace the fault and make an informed change. Support for established systems as well as newer installations.
S7-300 & S7-400
Online diagnostics, hardware configuration and program investigation. Support with machine interlocks, distributed I/O and existing industrial networks.
STEP 7 Classic / SIMATIC ManagerS7-1200
Controller and I/O diagnostics, logic modifications and PLC-to-HMI communication. Practical support from an individual machine to its connected devices.
TIA Portal / STEP 7S7-1500
Machine sequence investigation, networked I/O and drive integration. Trace signals through the control system and improve fault information for operators and maintenance.
TIA Portal / STEP 702 / SINAMICS drives & motion
From motor speed
to axis position.
Drive faults rarely stop at the drive. Check the parameters, motor, feedback and PLC commands together to understand what is holding the machine up.
Variable speed drives
G-series
Including G120 & G120CFault and alarm investigation, parameter backups, replacement setup, motor configuration and control-system communications.
STARTER / StartdriveDependent on drive and firmware
Single-axis servo
S110
Positioning faults, referencing, encoder feedback and drive-to-PLC communication on established servo installations.
STARTERServo & multi-axis systems
S120
Axis diagnostics, drive configuration, motor and feedback investigation, and communication across the machine’s motion system.
STARTER / StartdriveDependent on control unit and firmware
Servo systems
S210
Commissioning support, axis alarms and PLC integration. Investigate enable conditions, motion commands and the feedback needed to keep positioning reliable.
Startdrive / drive web serverDependent on generation and firmware
Compact servo
V90
Parameter setup, fault investigation and support with the connection between the servo system and machine controller.
SINAMICS V-ASSISTANT03 / Engineering software
The right tools
for the installed system.
Existing projects come with existing software versions. Start with the hardware, firmware and original project before deciding how to connect or make changes.
TIA Portal
STEP 7 for S7-1200 and S7-1500 engineering, online diagnostics and program changes. HMI and drive integration within the relevant project configuration.
STEP 7 Classic
SIMATIC Manager projects for S7-300 and S7-400 systems. Program blocks, hardware configuration and diagnostics for installed machinery.
STEP 7 Micro/WIN
The engineering environment for classic S7-200 controllers. Existing program investigation, I/O checks and support for legacy machine control.
Drive engineering
STARTER, Startdrive and platform-specific tools for parameters, commissioning and diagnostics. The tool and version are matched to the drive installed.
Software compatibility depends on the exact hardware and firmware. Include the project version and equipment part numbers when you enquire.
04 / On the machine
Support beyond
the part number.
The aim is a clear understanding of the problem and a practical next step for your equipment.
Fault finding & diagnostics
Trace missing signals, interlocks, sequence stops and drive alarms. Connect the software findings to what is happening on the machine.
Industrial communications
Investigate PROFINET, PROFIBUS and Ethernet connections between controllers, drives, HMIs and distributed I/O.
HMI & operator information
Investigate PLC-to-HMI data and alarm behaviour. Improve the information available to operators and maintenance teams.
Backups & replacement support
Review available projects and parameter sets, support replacement setup and record the changes made to the system.
Commissioning & modifications
Support with I/O checks, drive configuration, machine sequences and agreed changes to existing controls.
Legacy systems & upgrades
Assess ageing equipment, identify dependencies and work through practical options for repair, replacement or migration.
This page covers PLC, HMI and drive support. SINUMERIK CNC systems are outside the current service offering.
Tell me what you have
A controller model.
An alarm. A starting point.
Send the equipment details, symptoms and site location. A photo of the nameplate, an alarm code and the project version are useful first steps.
Siemens, SIMATIC and SINAMICS are trademarks of their respective owner. Product images are supplied by Siemens and show representative hardware. Manufacturer names and logos identify equipment experience. Chase Controls is independent and is not affiliated with or endorsed by Siemens.